FAQ

How long after I signup will I have to wait to use my account?

• Accounts are created immediately after receipt of payment. If you pay by credit card you can be logged into your administration area within 5 minutes. Other payment methods are activated immediately after payment has cleared.

What payment methods do you accept?

• You can pay by any major credit or debit card, cheque or bank transfer. If you pay with credit card you have the option of annual or quarterly payment periods. Cheque payments are accepted for annual payment only.

What specification are your servers?

• The average server specification is dual Xeon processors, 1-4 gigabyte memory, hardware RAID 5 hard disk array with full hardware redundancy. We only deploy quality rack-mount server hardware from Compaq, Sun, IBM and Dell

Will my bandwidth be limited?

• No. You are free to use as much bandwidth as you require, you will be billed for bandwidth used in excess of your plan. There are no penalties for using extra bandwidth. Each Gb of bandwidth you use is charged at £4.50 - £7 per month.

How much disk space am I allowed?

• Each plan has a very generous disk space allowance, which should be well in excess of your requirement. Extra disk space can be purchased.

How do you provide support to me?

• We provide support to you by means of email or the trouble ticket system from your control panel.

Where is your data centre located?

• Our servers are located in a data centre in Hampshire UK. We chose to re-locate away from central London data centres due to the risks involved and pointless premiums. Our office is situated in Exeter.

How much bandwidth do you have available?

• Bandwidth is available to 1.5 gigabit per second.

Is your data centre a secure environment?

• Yes. Full key-guard access, explosion proof glass, guarded entrance, intelligent rotating access point, 24 hour surveillance and monitoring all ensure the security of our network.