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We have vast experience in hosting Actinic Catalog sites - we have been hosting sites since Version 3 of the software. We are fully conversant with the setup procedures. We supply all Actinic clients with a network settings file to ensure trouble free uploading of your ecommerce store.

We supply technical support to help you upload your site for the first time. We offer a 14 day no questions asked money back guarantee on all hosting packages.

Please read our support terms to see the level of support we offer to Actinic clients who also host with us.

We are very active within the Actinic software forums, no client of ours goes un-noticed for long.

If you aren't sure how to receive payments on your Actinic store read our FAQ on payment solutions here.

Please contact us if you would like us to install an SSL certificate for you.

Many of our designs have been integrated by Actinic into Version 8. We won the design competition run by Actinic in 2006, the winning entry was further adapted by Actinic and is available as a downloadable theme from the Design Menu. The theme is called "Contemporary".

Support Info

We aim to do our best to help you get the best from the software

Please read this carefully to understand the level of support which is offered within our hosting packages.

Support is offered via our online ticket desk . We normally reply to to support requests within 4 hours (during UK office hours) Target response times out of hours is 8 hours..

We supply a network settings file to help you get uploaded for the first time.

We do not offer free support where Actinic has been customised, (html, perl etc)

We do not offer free support if this help can be interpreted as training.

Most problems can be resolved by searching the forum or knowledge base

Actinic supply several documents to help you to manipulate the software to suit your needs. These documents can be found here

Network Settings

Uploading Actinic Catalog

These guidelines are written for clients of Pinbrook and are specific to our server setup only.

How to create your own network settings file for import:

Use the Select All button below, copy the text into a notepad file, save it to your hard disk.

Now open Actinic Catalog software, Advanced menu, Network Setup, Import, browse to the file you just saved. Import these setting and then run the test to verify.